These major car companies are accused of harvesting and exploiting customer data
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As experts push to strengthen Australia's privacy laws, many car makers are gathering data and potentially selling it to third parties.

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Dr Katharine Kemp, from the Faculty of Law & Justice at the University of New South Wales, says cars can collect information through features like their cameras, sensors and internet-connected systems, but also from drivers’ mobile devices and their dealings with related third parties.

The program’s policy document says Toyota collects data for various purposes if drivers don’t opt out — including for safety, security, research, product development and data analysis — but the company may also share it with third parties such as finance and insurance companies, debt collection agencies and market research organisations.

“The more I looked into it, the way that Toyota can log into your car remotely, keep a record of all sorts of bits and pieces, and possibly share your driving behaviour with your insurance company — I just thought the whole lot outweighed the benefits,” he said.

In a statement to ABC News, the company said customers could opt out of Connected Services, but that doing so would disable other features including Bluetooth and speaker functionality.

The report found brands such as BMW, Ford, Toyota, Tesla, Kia, and Subaru could “collect deeply personal data such as sexual activity, immigration status, race, facial expressions, weight, health and genetic information, and where you drive”, which they could potentially sell to third parties.

CHOICE’s Mr Alam told the ABC’s RN Drive that consumers should be able to have modern connectivity features without car companies sharing their information with third parties.


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