I really liked Proton and I tried really hard to get into it’s ecosystem, but thet keep prioritizing new products instead of focusing on the already stablished ones, or giving support to Linux. I don’t really need e2e encryption for my mail but I get why they work with it and it is a nice bonus for me, on the other hand the side effects are a constant friction point and they do not offer an e2e way, I would really want to have another mail or calendar app but I cant.
They products evolve very little over time, even for a “small” company (not that small anymore, not big, but they do have some resources). They release a product, and the updates are late, small or non critical. I get in some way why they work like this, but it is another friction point for me.
And they are expensive, I really get they are a business and that what they offer isnt cheap, but at least for me, the price is more of what I expect from their service. They try to conceal this by offering a package of services that you may or may not need, and its cool to have some of these services at your disposal if you need them, but I am paying for them and most of the time I don’t use them becuase they are barebone or because I don’t need them that much.
For me, the point of no return was this black friday’s sale, they shrink the offer by prorating it to your current cycling bill. If you are a free user you wont notice this, but if you are a paying customer and you want an upgrade (mine was from ultimate to duo), they will cut the offer to fit in your current cycling bill, the offer is still exactly the same and its not a bad discount, but instead of giving you the full year of the offer they will offer the discounted price until your next billing period, so if you were to renew with them in a couple of months you barely will get a discount because they will discount for only those two month, then they will charge you full price.
Sorry for the rant, I’m switching to Mailfence and keeping SimpleLogin, anyone has feedback from Mailfence?
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I’ve used both ProtonMail and MailFence for years. I pay for my MailFence account, and use a free ProtonMail account.
For my needs, the free services ProtonMail offers suffice. Their encryption seems OK, I don’t store my files with them, and I don’t use their calendar or their a.i. chatbot.
The only reason I pay for MailFence is so I can have SMTP access via a separate email client app. I guess paying for their services also gives more guarantees that my email address will be available longer. I care about the address I have with MailFence - not so much about the one I have with ProtonMail. If that changes, I’ll probably start paying for a professional account.
Recently ProtonMail changed the interface of their iOS mobile app. It now is harder to sign out. I guess that’s in an effort to push for more paid accounts. It’s jarring conduct coming from a company that claimed they went non-profit. Clearly they seek profit.
ProtonMail also continues to email me advertisements about their own services. MailFence never has done that. Not once. In fact I had to look up how to transfer to a paid account.
Both services are fairly easy to operate and fairly user-friendly.