Most people are not starting to take their privacy and expectations of apps on their device seriously unfortunately. It would be better if they did so we can get some legislation going to get closer to becoming GDPR compliant. I realize that’s a pipedream, but only then would people take their privacy seriously.
I recently had this same issue with WideVPN. Never, ever use these guys. Bunch of shady, rude asshole on customer service that cant’ be bothered to handle a simple account deletion request.