That would vary from one jurisdiction to another, but I’m sure you can find guides best suited for your local laws. As inspiration, here’s what I sent to Amazon & Samsung last year (in a formal cease & desist format):
Amazon .com .ca ULC 40 King Street W 47th Floor Toronto, Ontario M5H 3Y2
Samsung Electronics Canada Inc. 2050 Derry Road West Mississauga, Ontario L5N 0B9
Montreal, April 26, 2024
WITHOUT PREJUDICE
Dear Madam or Sir,
I purchased a Samsung 980 PRO SSD 2TB drive (model MZ-V8P2T0) on Amazon .ca on March 3, 2022, which broke on April 4, 2024. This product was used under normal conditions, and I believe it should be covered by the manufacturer’s 5-year warranty.
Several chat sessions with Amazon and Samsung support have failed to provide a solution, with each party referring the matter to the other.
I am requesting that you repair or exchange the product under the Consumer Protection Act regarding the legal warranty of the reasonable durability of a product. I am also requesting reimbursement of $25 to cover the cost of sending this letter.
Therefore, I am formally notifying you to resolve the above-mentioned issue within 10 days. Failing to do so may result in legal action against you without further notice or delay.
I’ve been sending Cesse & Desist to companies that waste my time with their unhelpful support (including once to Amazon). It costs 15$ for registered mail, immediately gets the attention of their legal department (and real support staff) that usually want to resolve the issue ASAP as I’m wasting the time of their precious lawers. Highly recommended.
You can activate episodic content as you like and jump around between seasons. It’s tied to the expansion so you buy it = you get the content. This is mostly story but some features / horizontal progression is locked until you complete it. I prefer that over the “you needed to be there when it was free now you have to pay” approach.
Don’t forget the “WITHOUT PREJUDICE” magic law words otherwise their lawyers will construct the letter as blackmail.