We now self-host our support email | Mullvad VPN
mullvad.netOur support emails are now moving to self-hosted and Mullvad-owned hardware.
A week or so ago, a blog post was posted in this Community calling out Mullvad for using GMail as their email provider. Wasn’t the greatest blog post in the world and didn’t approach Mullvad for comment or explanation. Anyway, looks like Mullvad heard about it and responded.
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What I find kind of strange is that they have used Gmail before. Feels not to be the best decision for a VPN service which offers anonymous access.
Even better that they have switched now.
I think they probably did it at first as its quick and easy to set up. And they did strongly recommend anyone mailing them encrypted the emails. I would also assume it was always the plan to self host them but it was the least important part of the whole system so they left it until last to address.
Sometimes you do a thing because you’re spread thin, and then it works, and then something else comes up and THEN when someone points it out the whole company does the equivalent of me, groaning myself up from the couch after the rain stopped on a Saturday cause there really is no excuse anymore to get around clipping the hedges, goddamnit.
I don’t think that’s a good argument though. Any other email provider is as easy to set up an account with and is more privacy friendly: proton, skiff, posteo. If they made a big blunder like that, I can only expect them to use other big tech stuff in the background like google DNS servers etc. Unti someone points it out
That’s really great news, and hopefully an inspiration for other companies to follow suit. Tearing the Google email monopoly into smaller pieces bit by bit :)
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Mullvad doesn’t mention a blog post, I think this has been in the works a lot longer than that blog post was.
Auditing takes time, as does fixing issues found during audits. This wasn’t in response to a blog post. This was because Mullvad is a company that is trying to do right by their customers (a shocker, I know).
Yep, could well be. I ain’t knocking Mullvad at all .