My literal job consists of helping other (generally much less technically savvy) representatives provide support to our end users, and it being their literal job to provide “tech” help to users is still not enough of an incentive for 80+% of them to learn anything beyond basic computing. Sometimes it’s like pulling teeth just to get a fucking click path or screenshot of what’s actually happening.
Now expand that out to now I am not getting paid to help people and those asking for help are often VERY entitled that they deserve to have their hand held through the entire process. It’s frustrating and often thankless.
There’s an older manual for how to ask a “hacker” for technical help that I think is so spot on for setting proper expectations: http://catb.org/~esr/faqs/smart-questions.html
I haven’t tried yet (because I’m not a very organized person) but pushbullet.md
I strongly relate to your experience, I am currently employed and basically doing my old job + learning devops/coding for our internal site.
I too have set up my own home NAS (proxmox with two computers running as nodes) with LXCs and a VM for HA. Have moved out of the cloud as much as possible and trying to cut ties to the major corporations wanting to profit off our data.
I am a leftist, nearly Marxist and work at a fucking financial institution that I hate because I have to make an income to help support us.
I wish so much I could work somewhere that aligned with my values, and want to quit so badly but I can’t leave us without my income for long and the job market sucks and it feels like learning coding/dev ops is a waste of time because of LLMs even though the evidence that they’re able to do the things claimed is non-existent (they’re helpful for sure but companies are seriously massively over-inflating their current capabilities and making stupid decisions because of it).
I want off this corporate bullshit ride.